In accordance with article L.223-1 of the French Consumer Code, consumers who do not wish to be commercially prospected by telephone can register free of charge on an opposition list to telephone prospecting. This list is accessible via the following website: www.bloctel.gouv.fr.
After referring the matter to customer service or the hotel in an attempt to resolve the dispute amicably, and in the event of a negative response or no response within 60 days of the referral, the customer may refer the matter to a mediator. This is the Tourism and Travel Mediator for Accor Group subsidiary and managed hotels and for franchised hotels that have decided to turn to the Tourism and Travel Mediator. A complaint may be submitted to the mediator within 12 months of the first complaint.
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